How should a security guard communicate a major incident?

A major incident requires a thorough and detailed response to ensure that all relevant details are documented and communicated effectively. By detailing the incident in an incident report, the security guard provides a comprehensive record that includes essential information such as what transpired, the time and location of the occurrence, individuals involved, and actions taken in response to the incident. This level of detail is crucial for several reasons.

Firstly, incident reports serve as official documentation that may be referred to later during investigations or legal proceedings. A well-prepared report can assist law enforcement or other authorities in understanding the circumstances of the incident. Secondly, it ensures that all involved parties, including clients, are informed of the specifics, which can be critical for evaluating the incident and potential ramifications.

In contrast, while describing the incident in a daily report might provide some information, it typically lacks the level of detail and formal structure that an incident report contains. Informing the client "in due course" without a formal incident report may lead to miscommunication or a lack of accountability. Finally, using a communications-pass-along-book generally offers a less formal method of communication that may not capture all critical details necessary for a significant incident. Therefore, detailing the incident in an incident report is the most effective way to