How should a security guard handle a request for information from the public?

When a security guard is approached with a request for information from the public, the most appropriate response is to share only information pertinent to their duties. This ensures that the guard maintains professionalism and adheres to the protocols of their position. By providing relevant information, the guard not only fulfills their responsibilities but also helps the public while staying within the parameters of their role.

Sharing personal opinions can lead to misunderstandings and may undermine the guard's credibility. In some cases, a security guard may not have the authority or the full context to answer non-duty related inquiries accurately. Similarly, declining to speak entirely can come off as unhelpful or dismissive to individuals seeking assistance. Directing the public to another authority may be necessary depending on the situation, but it's often best if the security guard can address basic inquiries that fall within their scope of duties. Ultimately, sharing only relevant information keeps interactions professional and informative.