In an emergency, why is it critical for a security guard to remain calm?

In an emergency situation, it is crucial for a security guard to remain calm primarily to ensure accurate information relaying. When a security guard is composed, they are better equipped to observe and assess the situation clearly. This clarity enables them to communicate important details effectively to other responders, such as emergency services, and to any individuals involved in or witnessing the incident.

Remaining calm reduces the likelihood of panic and confusion, which can lead to misinformation and hinder the response effort. Accurate information is vital in emergencies as it can influence decision-making and actions by police, medical personnel, and other emergency responders. Effective communication can promote a swift and efficient response, ultimately enhancing the safety of all individuals involved.

The other choices, such as helping bystanders feel relaxed or creating a favorable impression, while important, do not necessarily address the immediate needs of handling an emergency situation effectively. Additionally, avoiding questioning by superiors can be a secondary concern in the face of ensuring the safety and well-being of all affected by the incident.