What should a security guard do when encountering a suspicious package in an office tower?

A security guard's first priority when encountering a suspicious package in an office tower is to ensure the safety of all occupants and to follow established protocols. Referring to the emergency management plan is crucial because it outlines the appropriate steps to take in such situations. This plan typically includes specific instructions for handling suspicious items, including when and how to contact emergency services.

Using a landline to call emergency services is preferred in these circumstances for several reasons. Landlines provide a more stable connection, which can be essential in emergencies when cell networks may be congested. Additionally, information relayed through a landline can be clearer and more concise, allowing the security guard to provide detailed and accurate information about the situation.

Following predetermined procedures helps to ensure that the response is organized and effective, reducing the risk of panic among occupants and ensuring a swift response from professionals equipped to handle potentially hazardous situations. This choice underscores the importance of adhering to safety protocols in emergency situations, highlighting the role of training and preparedness in maintaining a secure environment.