What should a security guard do if confronted by an aggressive individual?

Remaining calm and seeking backup if necessary is crucial when a security guard is confronted by an aggressive individual. This approach emphasizes de-escalation and the importance of personal safety, as well as the safety of others. By staying calm, the security guard can assess the situation more clearly and avoid escalating tensions further.

Seeking backup is essential because managing aggressive individuals can be unpredictable and potentially dangerous. Having additional personnel can provide support and ensure that the situation is handled appropriately. This collaborative approach can prevent any harm, as multiple trained individuals can assess the risk and apply the necessary intervention strategies effectively.

Engaging verbally or attempting to physically restrain the individual without backup may increase the risk of violence or failure to manage the situation appropriately. Leaving the area is not a suitable option, as it may leave individuals vulnerable and does not fulfill the guard's responsibilities. Thus, remaining calm and seeking backup is the safest and most effective strategy in such confrontations.