Which action should a security guard take if they cannot handle a media inquiry?

When a security guard encounters a media inquiry that they cannot handle, the most appropriate action is to provide contact information for an authorized person. This approach ensures that queries are directed to someone who is trained and authorized to speak on behalf of the organization, thereby protecting sensitive information and maintaining the integrity of the communication.

Referring media inquiries to an authorized party not only assists in managing the situation professionally but also helps in providing accurate and consistent information to the media. This is crucial in maintaining a positive public image and ensuring that the organization does not unintentionally disclose confidential or incorrect information.

Engaging directly with the media can lead to potential misunderstandings or the release of information that is not cleared for public knowledge. Similarly, referring to protocols for media inquiries, while important, may not solve the immediate need for a response. Remaining silent could lead to speculation or misunderstandings, which can be detrimental to the organization. Thus, providing contact information for an authorized person is the most responsible and effective response.