Which of the following actions is correct if you encounter an aggressive person while on duty?

When encountering an aggressive person while on duty, maintaining a safe distance and employing de-escalation techniques is the most appropriate action. This approach aims to reduce tension and prevent the situation from escalating further. It focuses on communication strategies that promote a calm environment and can help to diffuse aggressive behavior, allowing for a safer resolution.

Establishing a safe distance not only ensures personal safety but also respects the aggressive individual’s personal space, which can be crucial in preventing additional provocation. De-escalation techniques, such as using a calm tone, active listening, and showing empathy, can be effective in resolving conflicts without resorting to confrontation.

An emphasis on communication rather than authority helps to build rapport, which can lead to a better understanding of the person’s needs or grievances, ultimately fostering a more peaceful interaction. By prioritizing de-escalation, security personnel can minimize risk and ensure a more controlled handling of the situation.